What is CPanel?

CPanel is used to administer the individual domains. From CPanel, you can create email accounts, setup FTP users and databases as well as utilise the varied scripts available.

How do I create email accounts for my domain(s) ?

Email accounts for the individual domains are created through CPanel. Please use the related guide here.

How do I ftp into my account to upload my files ?

When you initially sign up and are setting up/transferring your domain name you can use the IP provided with your account as the ftp address.

The FTP username and password are those that you created when setting up the domain in WHM. They are the same login details used to login to your CPanel for the domain.

Upload all files to the public_html directory except cgi scripts, which go in the cgi-bin directory.

Once the domain is pointing to our DNS server you can log into ftp using ftp.yourdomainname.com.

How do I access Fantastico ?

The Fantastico Control Panel can be accessed using the Fantastico button in your CPanel.

How do I access my email ?

There are two methods for accessing email from your account once you have created a mail account. One is to setup up your email client (e.g. Outlook Express). In the Mail Server Name field you should use,

yourdomainname.com/webmail

What do I use as the incoming and outgoing mail servers?

Please use mail.yourdomainname.com for both incoming and outgoing mailservers.

I can't send any emails through the SMTP mailserver

Please check that SMTP authorization is ticked in your email client. For Outlook Express users, go to Tools --> Accounts --> Properties of the appropriate account --> Service and at the bottom of that, tick "My Server requires Authentication"

Why does my email return the error '-ERR You have exceeded the number of connections you are permitted to make per hour. Please wait a couple of minutes and try again.'?

Emails can only be checked once each 5 minutes if you are using an email client Outlook Express.

I am getting the error "Relaying Denied" or " 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)" when I try to send mail through my email program

Please see the answer above.

I am receiving a "The connection to the server has failed. Account: '', Server: 'mail.yourdomainname.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E" error when attempting to send emails.

The error you are receiving indicates that it is a Port 25 problem, where your ISP is blocking the use of external mail servers, or port 25.

You may wish to you contact your ISP and check whether they have recently started doing this as many ISPs are now blocking the usage of port 25 to stop spam being sent from their servers. If they do restrict usage of external mail servers to send emails, you will need to use their mailserver name as the outgoing smtp mailserver in your email client for this email account. It will still appear as coming from the domain but will be using your ISP mailserver to send instead.

How can I stop people from using my website to send spam email ?

Please do not use any formail.pl or formail.cgi scripts to send results from webpages to email. Please find another script/method to send results from a webpage to email or better yet, send form results to the server and retrieve them from there. We have very strict policies on Spam email, it is your responsibility to ensure that your account is secure and to report any suspect activity to Support.

We would advise using the PHPFormmail available at the following location - http://www.boaddrink.com/projects/phpformmail/

Can I send email lists?

If you wish to send out an email list either through our servers, or through another server, that has links referencing to a site hosted on our servers, you must obtain prior permission from support@zzhosting.com. Please include in this email, what the list will be for, the expected size the list will be and the frequency with which it will be sent out.

Where do I find the Path to Send Mail, Perl and my home directory ?

Upload this script called Perl Diver to your cgi-bin, CHMOD it to 755 and then run it from your web browser. It will provide full path information specific to the domain.

How do I use SSI (server side includes) on my site ?

Use the extension .shtml on the file with the SSI in it.

I can't Publish my Front Page Website?

Make sure the domain name is resolving to our server.

Make sure you have the correct Front Page username and password if you have authorization enabled.

Publishing to http://www.yourdomainname


NOTE: Front Page users cannot use FTP or File Manager to upload their Front Page files. Front Page sites must be published using Front Page.

How long will it take to be able to view my site once it has been setup?

Please ensure that the DNS information for the domain has been correctly set to the nameservers listed in your Welcome to ZZ Hosting email. Nameserver changes can be made through your Domain Registrar, this is whom the domain was registered through. It generally takes between 24-72 hours for any nameserver updates to be fully processed.

If you are ensure whom you have registered the domain through, please contact support@zzhosting.com providing the domain name and we will check this for you.

Do you do backups of the web server ?

We do backup our servers once each month, however our backups are for use in a full system restore situation only. It is important for you to maintain regular backups of all important files, including scripts and databases.

How do I access my Statistics ?

Log into your control panel, click on Domains, then click on the domain name you want stats for. Next click on Report, and then finally Webalizer. A new page will pop up with your stats. The stats are updated daily. It is also possible to download the log file from your Logs directory and use any Log analyzer of your choice to produce statistics.

I have uploaded my files to the server but when I go to my domain I still get the placeholder.

You may not have uploaded your index.html page. This will overwrite the default placeholder index.html. If you have already done this, click refresh on your browser. You can also upload a page called index.htm but you will need to delete the index.html file for it to work.

I have just setup my domain in the control panel and uploaded my files to your server but am getting a "Forbidden. You don't have permissions to access / on this server" when I try to view my domain.

This indicates that there is no index.html or index.htm file in the directory you are trying to access.

I have just purchased my domain/changed the nameservers on an existing domain to point to your servers and have set up the domain in the Control Panel. How long until I am able to view my site on the WWW?

It will take between 24-72 hours for the new and changed name server to spread throughout the internet.